BigFitness.net

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Refund / Returns Information
Warranty Information
Shipping Information
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Canadian Orders
Order Cancellation Policy
Price Protection / Price Matching
Pricing Errors



Thank You For Visiting BigFitness.com.

BigFitness and BigFitness.com is one of the largest single store dealers of new fitness equipment. Shipping out over 2000 orders a month to every state in the USA.

Big Fitness has also been selling and reconditioning used commercial fitness equipment for 16 years.

Big Fitness has been in business since 1991.
You can feel comfortable buying from Big Fitness. Not only do we sell products on the Web but we run and operate a huge catalog business and the biggest sigle largest volume retail fitness store in the United States. So feel free to call us anytime with any questions.




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Warranty Information


All New Products have a 31 day money back guarantee.

All new equipment is backed by the manufacturers warranty through Big Fitness.
All used reconditioned equipment is warranted through Big Fitness.
Warranties vary per machine (Please refer to individual machines pages for warranty information).
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Shipping Information

Click here for Holiday Shipping Information.

We have made shipping easy for you while making sure you get the best possible price. Big Fitness ships via the US Post Office (First Class and Priority Mail), UPS, FedEx and Common Carrier curbside delivery. Choice of carrier will be made based on the size and weight of your order.


Address must be accessible to semi-trailer truck for non-UPS size shipments.
If you require expedited shipping (Next Day Air or Second Day Air), please call to place your order.

We cannot ship to P.O. boxes or military addresses (APO / FPO). A large number of the products we sell cannot be shipped via the US Post Office.

About Common Carrier Delivery:

Most items weighing over 150 LBS ship via common carrier truck. If your order includes items that are to be shipped via common carrier, the delivery company will contact you to set up a delivery date. Residential customers must be home to sign for truck shipments. If you are unable to be home the day of delivery, then pick-up at the carrier's local terminal may be necessary. Appointment deliveries or time window deliveries may not be available.

Big Fitness will not accept returns or cancellations due to delays in delivery by common carrier delivery companies. Although we use the largest and most well-known carriers, we are not responsible for delays in transit, freight company employee conduct, missed delivery appointments or damages to the customer's premises. Cancellations after shipment are not accepted.

Please be sure to note any damage or shortage on the delivery receipt before signing for a shipment. Title of goods passes to the purchaser when a shipment is accepted for transportation by the carrier. When you sign for a shipment, you are indicating that all cartons shown on the receipt are present and in good condition. If this is not true, be sure to note the discrepancy and have the driver initial it. For items shipped already assembled, open all cartons immediately while the driver is present. Do not discard the cartons until you know the contents are in good condition. Please contact us immediately if the item is an assembled piece or if the damage involves a part that can't be replaced.

For large pieces, we recommend purchasing lift gate service. This will send a truck with a hydraulic lift gate that will lower your shipment from the truck bed to the curb. Please call for more information and pricing.

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