HomerunMonkey.com

Warehouse Mailing Address Online Customer Service Hours Se Habla Español
HomerunMonkey.com™ (web sales only)
1550 Magnolia Ave., Ste. 101
Corona, CA 92879 Monday - Friday: 6:30a.m. - 6:00p.m. Pacific
Saturday: 6:30a.m. - 3:00p.m. Pacific
(New Saturday Hours effective March 27th)
Sunday: CLOSED
(customer service) 888 771 3111 (customer service email) Click here to email Customer Service
(returns) 951 479 4555 (returns email) Click here to email the Returns Department
(team sales) 951 271 4158 (team sales email) Click here to email the Team Sales Department




Retail Superstore in Southern California

Monkeysports Superstore
(Hockey, Goalie, Roller, Lacrosse, Baseball & Softball)
1420 South Village Way
Santa Ana, CA 92705
Store phone number: 714 210 2949
Click here for directions and hours
*Please note to check online order status, please call 888 771 3111

Store Photos Click Here

Store Video Click Here





PRICING POLICY:

Here at HomerunMonkey.com™, we offer the highest quality Baseball and Softball Equipment at the great prices.
Your continued support allows us to purchase equipment in such large quantities that we can offer the lowest
prices possible. We do not offer a price match guarantee at this time.

Prices at HomerunMonkey.com™ are subject to change, even when you thought our deals couldn't get any
better!

The price paid at the time of your purchase is the final price. No adjustments are given once you have made
your purchase.


SHIPPING POLICY:

We offer FREE GROUND SHIPPING ON ALL ORDERS OVER $99.99
in the Continental US (this does not include the handling charge). Unfortunately, due to the size and cost of
shipping some oversized equipment...these are not included in this free shipping offer.

CHOOSING A SHIPPING METHOD:
Delivery times are calculated in business days, weekends, holidays and the day of shipment does NOT count
towards the delivery time. (i.e. if we ship on Friday a 2nd day air package, the arrival date will be the following
Tuesday.)


BILLING DISCREPANCIES:
Please be advised that Orders with Different Bill to and Ship to Addresses, Card Holder Name Different than
Name on Order, or other issues may be subject to delays due to our strict verification process.
You may receive a call to confirm information before order is shipped.


Shipping Method
Charge Delivery Time
Ground $4.99 - $11.99 (5-7) Business Days
3 Day Select $30 - $260 (3) Business Days
2nd Day Air $40 - $255 (2) Business Days
Next Day Air $45 - $235 (1) Business Day
Saturday Delivery $70 - $290
* FREE GROUND SHIPPING ON ORDERS OVER $99.99



PLEASE NOTE - UPS does NOT guarantee Residential Next Day Deliveries
No refunds are provided for next day charges to residential addresses.
In some cases these rates are estimates and shipping cost may need to be adjusted.
We will notify you prior to shipment.
Does not include Handling Charge, see chart below for rate breakdown.
Free shipping offers do not apply to team sales orders.

UPS Ground Shipping
Items Order Amount Shipping Charge Handling Charge
Total
All Items 0 - $49.98 Flat $5 Ground $4.99 $9.99
All Items $49.99 - $99.98 Flat $7 Ground $4.99 $11.99
All Items $99.99 & Up Free Ground Shipping $4.99 $4.99

The HomerunMonkey.com™ Warehouse is located in Southern California, so choose your shipping times
accordingly GROUND SHIPPING ORDERS MAY TAKE UP TO 48 HOURS TO PROCESS. If you absolutely need it by
a certain day then choose one of the air services.

The above charges are per shipping box. For larger orders we will e-mail you a shipping quote.

AIR ORDERS
All AIR orders placed prior to 11:00 a.m. PST will usually ship that same day (assuming all items are
in-stock). Sometimes due to order volume it may take an additional day to process your order.
(If you need a product by a specific date then please call us). Any order placed after 9:00 a.m. on Friday
will be shipped the following non-holiday Monday.

PICKUPS
Orders leaving HomerunMonkey.com™ are picked up Mondays through Fridays only. Overnight orders that ship
on Friday will be delivered the following Monday, unless you choose the Saturday delivery option.

SHIPPING TO PO BOXES
UPS will not ship to PO Boxes, please use a physical street address. Orders that are refused will be charged the
original shipping plus return shipping to us and a 15% re-stocking fee. Orders shipped via UPS are subject to the
'Terms and Conditions of Service' as detailed on UPS.com.



RETURN POLICY:

All Returns or Exchanges must be completed within 30-days of original shipping date.
All items must be new, unused, and in the original box and packaging. Please make sure the item(s) you wish to
return meet this criteria before proceeding to the return steps below.
RETURN INFORMATION FOR ALUMINUM/COMPOSITE BATS
DO NOT take the plastic wrapper off of your new bat until you are certain it is the correct weight or size. Once
the plastic wrapper is taken off, the bat cannot be returned to HomerunMonkey.com™. To ensure proper sizing,
have the player swing the bat outside. If the bat is, or becomes, defective, the bat MUST be returned directly to
the manufacturer. Defective bat returns CANNOT be accepted by HomerunMonkey.com™.

Manufacturer Bat Return Contact Info:

Easton: 888-259-1297
Louisville Slugger (TPX): 800-282-2287
Rawlings: 800-225-1041
DeMarini (Wilson): 800-937-2287
Worth: 800-423-3714
Anderson: 888-777-4487
Combat: 866-266-2287
RETURN INFORMATION FOR WOOD BATS
Make sure the sizing of your wood bat is correct before use. Once the wood bat has been used, it cannot be
returned to HomerunMonkey.com™. To ensure proper sizing, have the player swing the bat outside. There is NO
WARRANTY on wood bats. Neither HomerunMonkey.com™, nor the manufacturer will accept returns for broken,
cracked or otherwise defective wood bats.

RETURN INFORMATION ABOUT SPECIFIC ITEMS
Special orders, Team Orders, or Other Special Accommodations are NOT returnable or exchangeable for any
reason. Jocks and Undergarments are Non-Returnable/Non-Exchangeable for ANY reason.

HOW TO RETURN AN ITEM
STEP 1. Please call 951 479 4555 to obtain a Return Authorization (RA) Number. We will NOT accept any returns
without a Return Authorization Number. All Packages without an Authorized Return Number will be refused!

STEP 2. Fill out a Return & Exchange Form, please Click Here to print out the form.
The form is in PDF format. If you don't have Adobe Reader installed,
Click here to download Adobe Reader for free.

STEP 3. Return the item with its original packaging to:

HomerunMonkey.com™ Returns Dept.
1550 Magnolia Ave #101, Corona, CA 92879

STEP 4. Please write the RA Number clearly on the outside of the box, following the instructions below:

Please do not use a Shoe Box as your shipping box. Doing so will result in the exchange being denied. At
HomerunMonkey.com™ we do not sell used merchandise and we would not want to give other customers the
impression that we do by the sight of used packaging.


EXCHANGES: We understand that sometimes items do not fit exactly the first time, therefore,
HomerunMonkey.com™ will gladly exchange any products purchased from our site. Please contact us for
return/exchange information. Customer must pay for shipping both directions!

REFUNDS: Refund returns are subject to a 15% restocking fee plus the original cost of shipping.
The original cost of shipping will be charged back to the customer regardless of whether the original shipping
was free. (i.e. customer orders a bat for $150 with free shipping...the customer will receive a refund of $150
minus the 15%, minus cost of original shipping). We will process your refund within 7 days of receipt. Please
allow up to 2 billing cycles for the credit to appear on your credit statement.

CLEARANCE/CLOSEOUT ITEMS: Clearance or Closeout items can NOT be returned or exchanged, and all sales
are FINAL. All clearance or closeout items have limited quantities and are sold on a first-come, first-serve basis.

All products sold by HomerunMonkey.com™ are brand new, first quality (unless otherwise noted) with full factory
warranties. Please check all items upon receipt, if the items seemed damaged or used please report this to us
immediately. NO returns will be accepted of used items!

All tags must be attached and original packaging must be included with returned items.

Click here for more details